Unfortunately, every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace your item. Check out our handy list below to determine if you are eligible for a replacement.
If the product has a hole, stains, or manufacturing defect.
If a print is clearly crooked or off-center (>1").
If we printed the wrong image.
The Wrong Item Sent
If we send you the wrong garment, color or size.
Replacement Request Instructions
If you believe an error has occurred due to a mistake on our part, first of all, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace any items that we missed the mark on.
Please follow these instructions for a hassle-free exchange:
1. Take a photo of the problem - If the problem is print size, please use a ruler.
2. Send an email with the subject line "Order #"YourOrderNumber" Replacement Request" to firstname.lastname@example.org.
3. Please include the following:
• The photo(s)
• A specific description of the issue
• The Order Number
• If there are multiple products in an order, identifying the product with the issue
All exchanges must be sent back within 14 days of receipt.
All our products are handmade, personalized items, made custom to the buyers' specifications when ordered. We, therefore, do NOT offer refunds or exchanges if:.
• You ordered the wrong size or it did not fit to your satisfaction.
• You ordered the wrong color.
• You selected the wrong image to be printed.
• You made an error in the address. Packages returned to us can be shipped again at the cost of the re-shipment paid by the buyer.
To be sure you get the right size - t-shirt sizes vary from continent to continent and even from one t-shirt brand to the next. The best way to make sure you have the right size is to take an old t-shirt that you (or the one who you're buying this for) are using today and compare its measurements with our t-shirt sizes.